FAQ
What you should know about our electric scooters?
Here you will find a summary of the most frequently asked questions
Order & Payment
Order & Payment How do I find the ideal e-scooter for me?
Which electric scooter suits you best depends primarily on your needs, your design preferences and of course your budget. TiSTO offers the right scooter for every requirement, simply choose your favorite in our online shop!
The following questions, among others, can help you make your decision: What engine performance do I expect? Should the scooter have a removable battery? What range/battery charging time makes sense for me? How much should my electric scooter cost?
I discovered an error in my order, what should I do?
A tiny typo, a little carelessness and an error has crept into the order. But don’t panic! If you have discovered an error, please simply contact TiSTO Support. We will take care of your concern immediately and correct the order.
Where is the TiSTO distribution warehouse?
You can find our delivery warehouse in Spreitenbach AG. You can also arrange a test drive here to get an idea of your new e-scooter before you buy it and to find the right model – for a completely risk-free purchase.
What funding options are there for electric scooters?
Many municipalities have already jumped on the sustainability bandwagon and are rewarding the switch to electromobility with attractive subsidies! You can find out from your city administration whether there are funding opportunities and funding packages in your city. Take a look – it might be worth it!
Preparation & Admission
How much does an e-scooter cost to insure?
An electric scooter costs around 40-70 euros to insure for a whole year and is therefore significantly cheaper than a car. Another advantage of the scooter!
The insurance period begins on March 1st and ends on February 28th. If you register your scooter after that, you will only pay the contribution for the remaining period.
Do I have to pay vehicle tax for an electric scooter?
No! E-scooters with a maximum speed of 45 km/h are considered mopeds and are therefore exempt from vehicle tax in accordance with Section 3 Paragraph 2 d) FZV in conjunction with Section 3 No. 1 of the Motor Vehicle Tax Act.
At what age can I drive an electric scooter?
With a test certificate, you can drive a scooter at the age of 15 with a speed limit of 25 km/h. From the age of 16, you can get a scooter and moped license (up to 45 km/h) or a light motorcycle license (up to 80 km/h), which entitles you to drive an e-scooter. If you have a motorcycle or car license, you are automatically allowed to drive a scooter.
Which driving license do I need for the e-scooter?
the following regulation applies in Germany:
From the age of 15 you can drive an e-scooter at a speed of 25 km/h with a test certificate. → Note: Many electric scooters are also available with reduced speed (speed is reduced to a maximum of 25 km/h)!
From the age of 16, you can drive e-scooters with a class AM / A1 driving license at a maximum speed of 45 km/h.
A driver’s license for those aged 17 and over also entitles them to drive an electric scooter at a maximum speed of 45 km/h (even unaccompanied!).
Owners of a car license or motorcycle license are automatically entitled to drive scooters at 25-45 km/h.
Before purchasing, please find out whether you have the appropriate driving license to drive the scooter!
What do I need to be able to start riding my street-legal e-scooter straight away?
We deliver your TiSTO electric scooter including street approval and insurance. What this means for you is that you can set off soon! All you need is a valid driving license, a suitable safety helmet and an insurance license plate. We will send you the necessary documents with the scooter so that you can apply for the license plate directly.
How do I get street legal?
Electric scooters are classified as mopeds. This means: Your scooter does not have to be specially registered with the road traffic office! All you have to do is take out liability insurance and then receive an insurance number. This must be renewed annually. As soon as you have your insurance license plate (and of course a valid driving license and a safety helmet!), the driving fun can begin!
Riding an e-scooter
What are the advantages of an e-scooter?
Are you thinking about buying an electric scooter? These arguments can certainly convince you
Cost?
An e-scooter is significantly cheaper to purchase, operate and maintain than other means of transport, especially cars
Flexible charging
Thanks to the removable battery, you can charge your electric scooter from any standard household socket (e.g. at home or in the office)! This means you don’t have to go through the hassle of searching for the nearest gas station.
Independence
Crowded streets, traffic jams, searching for a parking space? Thanks to e-scooters, they are a thing of the past! With the scooter you can move around the city completely flexibly and quickly, even in rush hour traffic.
Sustainability
Less CO² emissions, fewer emissions, quiet operation… by switching to electric mobility you are making a valuable contribution to environmental and climate protection!
Driving fun
E-scooters are not just a means of transportation – they are a lifestyle product! And rightly so, because the little speedsters not only look stylish, but also offer maximum driving fun. Especially in summer, there is nothing better than letting the warm wind blow around your nose – holiday feeling included.
Is it compulsory to wear a helmet on an e-scooter?
Yes, helmets are also required for electric scooters! If you drive a motorcycle with a design-related maximum speed of over 20 km/h (or ride as a passenger), you must wear a suitable protective helmet while driving in accordance with Section 21a (2) StVO.
What range does an e-scooter have?
The range of an electric scooter varies from model to model. Some modern scooters even have a range of over 100 km. You can of course find further information about the ranges in the technical data of the scooters.
Please note: External factors such as cold, driving behavior, inclines or load can influence the range!
How high are the maintenance costs for an electric scooter?
Compared to conventional scooters with combustion engines, e-scooters have significantly fewer wearing parts due to the hub drive. Therefore, the maintenance requirement is usually significantly lower and therefore less cost-intensive.
Do I need to pay attention to anything when charging my scooter for the first time?
No, you don’t have to pay any special attention and you can start jetting straight away after the first charge! As a rule, the first journey is always a little shorter because the battery only develops its full performance after the third or fourth charge. You can of course also find further information about the charging process in your TiSTO manual.
Where can I charge the electric scooter?
With modern e-scooters, the battery can be easily removed in one move and charged at any standard household socket. This means you can easily charge the battery at home or in the office. Particularly practical e.g. E.g. if you have to travel a further distance to the office: Simply charge the battery during working hours in the office and drive home in the evening with a fully charged battery!
What is the best way to care for the battery?
To ensure that your battery lasts as long as possible, here are a few tips: If possible, the battery should never be completely discharged. It’s best to use it regularly and recharge it immediately after use. You should also recharge the battery regularly in winter, even when it is not in use.
Also make sure to always protect the battery from moisture/wetness and cold and to store it safely!
Can I take a passenger with me?
Would you like to take your partner, best friend or relative with you? No problem with the electric scooter – all scooters are approved for two people. But be careful: children are only allowed to be taken on the e-scooter from the age of seven!
Can I store my helmet in the electric scooter?
Are you wondering whether and where you can store your helmet? No problem – when you ride an e-scooter, you don’t have to carry your helmet around with you all the time. You can easily store it under the seat cushion. It couldn’t be more practical!
Can I also use my e-scooter in cold/wet conditions?
Yes, you don’t have to do without your scooter even in the dead of winter! You can use the e-scooter even in sub-zero temperatures – but please note that the battery performance decreases in cold weather. You should also always protect the scooter well from moisture and recharge it at least every 8 weeks when not in use. This means you can enjoy your electric scooter all year round!
Where can I buy accessories (e.g. battery or top case)?
Do you need a second charger, a new battery or a top case for your TiSTO electric scooter? No problem – you can easily order all accessories in our online shop and have them conveniently delivered to your home. It couldn’t be more practical!
Can I also use my e-scooter in cold/wet conditions?
Yes, you don’t have to do without your scooter even in the dead of winter! You can use the e-scooter even in sub-zero temperatures – but please note that the battery performance decreases in cold weather. You should also always protect the scooter well from moisture and recharge it at least every 8 weeks when not in use. This means you can enjoy your electric scooter all year round!
Where can I buy accessories (e.g. battery or top case)?
Do you need a second charger, a new battery or a top case for your TiSTO electric scooter? No problem – you can easily order all accessories in our online shop and have them conveniently delivered to your home. It couldn’t be more practical!
All about technology
How does an electric scooter actually work?
An e-scooter consists of three components: 1. The motor, which transmits the energy directly to the rear wheel without any intermediate connection. The advantage: In contrast to the petrol scooter, there are no gearboxes and drive shafts in between. 2. The battery that supplies the energy to the motor. 3. The controller that regulates the speed and connects the battery and motor.
What is the difference between an e-scooter and a combustion engine scooter?
The biggest difference is that an electric scooter does not run on gasoline, but on electricity. Accordingly, the scooters contain a battery that is removable (depending on the model) and can be charged at any standard household socket.
E-scooters have a shorter range than scooters with combustion engines, but this is absolutely sufficient for city use!
In addition, electric scooters are significantly quieter compared to gasoline-powered scooters: you usually only hear a quiet whirring sound.
When do I have to service my electric scooter?
The maintenance/inspection of the scooter primarily serves to maintain its value and your safety, and should therefore be primarily in your own interest. Professional maintenance includes, among other things, the complete inspection of the scooter and batteries for safety and function.
Particularly during the warranty period, you should definitely adhere to the specified maintenance intervals, otherwise, in the worst case scenario, the warranty claims could expire. But you should also have an older vehicle serviced regularly (we recommend once a year!) to ensure your own safety and prevent wear and tear!
My scooter has technical problems. Where can I find the TiSTO on-site repair service?
Of course, you can also rely on us at any time if you have technical problems! Even though you buy your TiSTO electric scooter online, you benefit from our flexible on-site repair service in your area. How it works? Quite simply thanks to our good network of nationwide partner workshops. If your e-scooter has a technical defect, please contact TiSTO Support! We will then organize an appointment with a mechanic near you.
How much horsepower is 2000 watts?
2000 watts is 3 horsepower.
What is the life expectancy of the battery?
The service life (= achievable charging cycles) of lithium batteries is at least 1000 charging cycles if handled carefully. With good care and sensible use, that’s the equivalent of at least 60,000 km!
And as paradoxical as it sounds: the more you use the e-scooter, the longer the battery lasts! Because nothing is more damaging to the battery than sitting around unused for a long time. So ride your scooter as often as possible if you want to do something good for your battery!
What is the top speed for an e-scooter?
The maximum speed of the scooter is around 45-50 km/h. However, the maximum speed may be slightly lower if the battery is almost empty.
Does an electric scooter have any disadvantages if it is limited to 25 km/h?
No, you have no disadvantages whatsoever with a scooter limited to 25 km/h. Quite the opposite: there are actually advantages compared to the petrol variant! Because the e-scooter is not throttled, but limited to 25 km/h. As a result, the engine continues to run very smoothly and is even more fuel-efficient. When you put it on, however, the 25 km/h scooter is just as good as the models with no limit!
How long does it take for a dead battery to be fully charged again?
The charging time depends on the type of battery. For a lead gel battery, fully charging takes about 4-6 hours, for a LI-Ion battery it only takes about 2-4 hours. However, you can use the battery without any problems, e.g. You can also charge it overnight, for example, because the charger switches off automatically when it is 100% charged!
